- Customer Service
Shipping & Delivery
All orders are shipped via Fedex overnight service only with a set handling charge. IBL does not ship on Friday unless special arrangement is made by the customer. All shipments are F.O.B. from our warehouse in Minneapolis (Spring Lake Park), Minnesota.
Pricing & Terms
Terms for domestic customers are due upon receipt, unless other provisions has been made. Shipping and handling charges are billed to the customer. Prices are subject to change without notice. Prices quoted do not include shipping, handling or taxes. Note: we accept VISA, MasterCard, American Express, PayPal, and check.
IBL has many products that are FDA 510(k) cleared or exempt. However, unless otherwise specifically noted, all products are for non-clinical, instructional and/or research use only and must be used for such applications. They are not intended for in-vitro diagnostic or clinical use unless so stated. Please check with IBL if you have any questions on the current 510(k) status of any of our diagnostic products.
Any modification of a test or test procedures and/or exchange or mixture of any components from different lot numbers may affect the results of the test. IMMUNO-BIOLOGICAL LABORATORIES, INC. DOES NOT MAKE ANY OTHER WARRANTY OR REPRESENTATION WHATSOEVER, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THESE PRODUCTS. IN PARTICULAR, IBL, INC. DOES NOT MAKE ANY WARRANTY OF SUITABILITY, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY PRODUCT.
IBL’s liability is limited to product credit or replacement which is at the sole discretion of IBL.
Refunds and Return Policy
Orders placed for IBL products can only be cancelled by express permission of IBL America. If the customer wishes to cancel a previously placed order the customer must first contact IBL America. IBL America will then make every attempt to assist the customer with Cancellation efforts. If the product has been shipped or been Sequestered from Supplier, then cancellation is not possible and the customer must accept. If a refund is approved, the standard time frame of expectation to receive the funds is 7-10 business days.
IBL will schedule periodic shipments to assure uniform customer inventory and to reduce order processing. Please contact IBL or your IBL representative to schedule such shipments.